Welcome to Beko

Contact Us

Please call 1300 282 356  to speak to one of our Customer Care team.

Phone lines are open: Mon – Fri 8.00am – 5.00pm EAST (QLD Time)
(closed weekends and bank holidays)

Beko Customer Services

55 Blanck Street

Ormeau

QLD 4208


FAQ

ONLINE ORDERS
We will only sell brand new, in the box products. Factory seconds or second-hand products are not available on our website.

1. Add your item(s) to your shopping cart. When you are ready, “click” on the shopping cart icon and follow the instructions to complete your order. There are six stages of the checkout process:
2. Your details: This section will confirm your name, email address
3. Billing address. This section will allow you to choose the billing address associated with your payment method
4. Delivery details: This section will allow you to choose the delivery address you would like your order delivered to.
5. Payment: This section will prompt you to enter your payment method and details.
6. Order confirmation: This will display your order number and order summary. A confirmation email will also be sent to the email address you supplied during checkout
8. Tax invoice: This will be emailed to you once your product(s) has been despatched from our warehouse.

All payment(s) must be made online. We accept Visa, MasterCard, American Express and Discover. We can also accept Bank Deposit to our bank account. Please note we will not send your order until payment has cleared in our account.

Unfortunately we cannot take orders or your credit card details over the phone for security purposes; however we can step you through the proccess of purchasing products online. If you are experiencing any issues placing your order please email customer care beko.care@beko.com or call on 1300 282 356 for assistance.

Once your order is processed, you will receive an email confirmation of your order. Please allow up to 48 hours for us to process your order. If you have not yet received this, please email our Customer Care Team beko.care@beko.com or call on 1300 282 356, and we will check this for you.

Please email customer care beko.care@beko.com or call on 1300 282 356 and we can help you through the process.

Unfortunately we cannot accept changes online once your order has been placed. Please contact Customer Care ASAP so we can make the change before your order has been dispatched. If we have already dispatched your order we cannot make any changes. You can contact Startrack directly with your tracking number to check if any changes can be made.
Yes, we will email you a copy of your tax invoice at time of purchase. If you mis-place it, please contact us to send you a copy.
We may be able to correct the details on your order. This is dependent on what stage of the process the order is. Please call 1300 282 356 to find out more.
We only accept Visa, Mastercard, American Express and Discover through our secure website. If you have any problems entering the details please contact our Customer Care Team on 1300 282 356
For your security, we DO NOT store your personal information. All payments are via Eway which is our secure gateway for personal information and is stored on EWays servers and is heavily guarded, both physically and electronically.
To cancel your order, please call our Customer Care team on 1300 282 356. Unfortunately, we cannot administer online or e-mail cancellations at this time. If your order hasn’t been dispatched yet, we will administer your cancellation and you will be refunded within 14 days. If your order has already been dispatched and not delivered, please reject the order when it arrives with the courier so that it is returned back to us. You will be refunded within 14 days of us receiving the order. If your order has been dispatched and you have accepted delivery from the courier, please refer to our Returns/Refund Policy
DELIVERY

Beko uses Startrack to make deliveries for online purchases.

Please alllow up to 48 hours for us to process your order for shipping. Please note we cannot ship your order until the funds have cleared in our account.

We deliver to all areas within mainland Australia except for the following;

  • Lord Howe Island NSW 2989
  • Norfolk Island NSW 2899
  • Cocos Keeling Islands WA 6799
  • Australian Antarctic Territories TAS 7151

The estimated time for delivery will be between 7 to 10 business days

Unfortunately, you cannot. Please use your tracking number to check the status of your delivery. If you are not present, you will receive a card from Startrack to collect your order from your nearest Startrack/Australia Post location.

You can track your order with Startrack. Go to: https://startrack.com.au and enter (where requested) the tracking number supplied in your order/dispatch confirmation email.

We classify the status of orders in a series of stages. Please see the following stages which we classify our orders by;
1. Pending: Your order has been submitted and is being processed
2. Processing: Your order has been received and ready to be shipped
3. On Hold: Your order is on hold
4. Complete: Your order has been delivered
5. Closed: Your order is closed.
6. Cancelled: Your order is cancelled.

It will take between 7 to 10 business days to be delivered. To track your order, please go to https://startrack.com.au and enter (where requested) the tracking number supplied in your order/dispatch confirmation email.

Unfortunately, we are unable to arrange for another delivery. Please follow the instructions on the note to collect your delivery from your nearest Startrack/Australian Post Office. 

Delivery is free when you purchase a Turkish Coffee Machine. For Turkish Coffee Tins, delivery for 1-4 tins is $9 exc GST. For 5 or more tins delivery is free.

If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please contact our Customer Care team on 1300 282 356 or email: beko.care@beko.com
SECURITY
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal details very seriously and every aspect of your personal data is covered. To ensure that your details are safe, look out for the ‘https’ at the beginning of the website address and green padlock icon when entering personal details on any website.